frequently asked questions
Jetwave Freight provides comprehensive logistics solutions including:
- Air freight services
- Ocean container shipping
- Ground transportation
- Rail freight solutions
- Warehousing and distribution
- Customs brokerage
You can track your shipment 24/7 through our online tracking system. Simply enter your tracking number (provided when your shipment was booked) on our tracking page. For additional assistance, our customer service team is always available.
Transit times vary depending on the service and destination:
- Air Freight: 1-5 business days (international)
- Ocean Freight: 15-35 days (depending on route)
- Ground Shipping: 1-7 business days (domestic)
Expedited services are available for urgent shipments.
Required documents vary by country and commodity, but typically include:
- Commercial invoice
- Packing list
- Bill of lading/air waybill
- Certificates of origin
- Any required permits or licenses
Our team will guide you through all documentation requirements for your specific shipment.